DELIVERY:

Please note due to high volumes of orders we are unable to offer a UK next day delivery service during the sale period.

In-stock items are dispatched within 1 working day. Please allow 2 to 5 days for the goods to arrive. Deliveries are made within working hours and require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign.

Bank Holidays

We are sorry but we are unable to ship on bank holidays.

Return & Refund Policy

Thanks for shopping at NepalWool.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 days calendar days to return an item to our returns address 51 Orchard Gate , Greenford, London UB6 0QL from the date of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returneditem. 
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 28 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you want to exchange your order for something else, then please call us to arrange this and we will do our best to help you.

Contact Us

If you have any questions on how to return your item to us, contact us

CLICK HERE TO CONTACT US